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Department/Group:   Clinical Liaison

Job Status:   Full time – Remote

FLSA Classification:  Exempt

Positions Supervised:  Veterinary Clinical Liaison Team (VCL 1, 2, and 3)

Reports to:  Executive Clinical Director

Travel/On Call:  Occasional participation in operational escalations or leadership events

At Vets Choice Radiology, our mission is to end the frustration of veterinarians who need high quality, fairly priced, and timely radiology interpretations. We provide interpretations 24/7/365 with 1 hour STAT X-Ray turnaround.

Job Summary

The Veterinary Clinical Liaison (VCL) Manager is responsible for supervising the VCL Team and daily clinical workflows to ensure diagnostic imaging cases are coordinated accurately, efficiently, and within established service-level expectations. This role combines clinical expertise in veterinary teleradiology case management with operational leadership to ensure high-quality case preparation, strong client relationships with veterinary clinic partners, and consistent operational performance. The VCL Manager ensures the team maintains strict turnaround expectations, including 1-hour priority case response and 24-hour standard case delivery, while supporting quality control, staff development, and operational efficiency.

Every effort has been made to ensure a complete job description. However, this document in no way implies that these responsibilities are the only duties you may be required to perform. The omission of specific duties does not exclude them from the position especially where the work is similar, related, or a logical assignment for the role.

Essential Job Functions

Clinical & Operational Oversight

• Oversee daily clinical liaison workflow to ensure cases are processed accurately and within established turnaround times.
• Apply veterinary clinical knowledge when reviewing case escalations or quality concerns.
• Monitor case queues and operational metrics to maintain service-level agreements (SLAs).
• Ensure diagnostic imaging submissions (radiographs, CT, MRI, ultrasound) are complete and prepared appropriately for radiologist interpretation.
• Serve as escalation point for complex case coordination issues.

Staff Supervision & Leadership

Management duties include, but are not limited to:

• Interviewing, selecting, and onboarding VCL staff
• Training and coaching employees on workflows and clinical standards
• Planning and directing employee work assignments
• Evaluating employee productivity, performance, and efficiency
• Addressing employee concerns and complaints
• Providing corrective coaching and discipline when necessary
• Making recommendations regarding hiring, advancement, and promotion
• Managing staffing coverage and workflow distribution

Quality Control & Performance Management

• Maintain quality assurance standards for case preparation and documentation
• Monitor and audit team KPIs ensure turnaround time, case accuracy, workload, and communication responsiveness.
• Provide performance feedback and coaching to ensure consistent service delivery.
• Identify opportunities for workflow improvement and operational efficiency.

Client Relationship Management

• Support veterinary clinic partners by ensuring timely and accurate case coordination.
• Assist with resolving service concerns or client questions.
• Promote strong professional communication between clinical teams and radiologists.

Additional Responsibilities and Requirements

• Supports team involved in daily duties as needed
• Protecting the team from “organizational noise” to prevent distractions
• Maintain reliable internet connectivity and remote work environment
• Taking on ad-hoc, high-priority projects on an as needed basis
• Additional duties in support of the organization

Qualifications, Education, and Experience

• Bachelor’s degree preferred, Master’s a preferred
• Veterinary technician certifications or credentials LVT, CVT, RVT
• Prior management experience minimum 5 years leading a clinical team in a veterinary setting, managing remote team preferred
• VTSDI preferred
• Minimum 15 years of veterinary clinical experience
• Experience with proper radiographic techniques and exposure to advanced imaging modalities (Ultrasound, CT, MRI) required.
• Experience in veterinary emergency medicine, radiology, or diagnostic imaging workflows
• Strong understanding of diagnostic imaging workflows (radiographs, CT, MRI, ultrasound)
• Extensive knowledge of anatomy, diagnostic imaging and veterinary medical terminology
• Typing speed of 60 words per minute or faster
• Strong attention to detail and ability to work under time-sensitive conditions
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Strong written and verbal communication skills
• Reliable internet bandwidth of 100–300 Mbps
• Alignment with Vets Choice Radiology’s core values.
• Must thrive in a dynamic fast paced remote environment and operate with a sense of urgency.

Cognitive and Physical Demands

• Continuous computer-based case review and workflow monitoring
• High attention to detail in reviewing diagnostic submissions
• Managing multiple workflows and operational priorities
• Frequent digital communication with veterinary clinics and internal teams
• Fast-paced environment requiring strong multitasking and prioritization skills
• Continuous written and digital communication with veterinary clinics and internal teams
• Remote work requires reliable growth oriented leadership presence and accountability focused on stability and mature behavior from team.
• Advanced proactive workforce planning

Working Conditions

• Fully remote position
• Computer-based work environment with high case volume
• VCR provides required computer equipment and monitors and partial reimbursement for internet service. Employees must maintain stable high-speed internet and a professional home office environment with minimal background noise to ensure effective communication and productivity.
• Workload may fluctuate based on clinical case volume and urgency

Reasonable Accommodations

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

Employment with Vets Choice Radiology is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, unless otherwise required by law. Nothing in this job description or any other Company document or communication shall be construed as creating a contract of employment or a guarantee of continued employment. The Company reserves the right to modify, interpret, or apply this job description as it sees fit, in accordance with business needs and applicable laws.

Vets Choice Radiology is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.

Department/Group: Clinical Liaison

Job Status: Full time – Remote

FLSA Classification: Non-exempt

Shift:  2pm-11pm   Central Time

Schedule:  Rotating 3 week schedule.  Two weeks Wednesday /Thursday and Saturday/ Sunday, one week Thursday to Sunday 

Positions Supervised: none

Reports to: Veterinary Clinical Liaison Manager

Travel/On Call: Occasional/Periodically

At Vets Choice Radiology, our mission is to end the frustration of veterinarians who need high quality, fairly priced, and timely radiology interpretations. We provide interpretations 24/7/365 with 1 hour STAT X-Ray turnaround.

Job Summary

The Veterinary Clinical Liaison (VCL) I role focuses is on teleradiology case management, serving as a coordination point between veterinary clinic partners, radiologists, and internal operational teams, reviews and ensures diagnostic imaging cases are complete, accurate, and delivered within established service timelines. This role supports the intake, preparation, and coordination of veterinary diagnostic imaging studies including radiographs, CT, MRI, and ultrasound studies. The role requires strong attention to detail, medical terminology familiarity, strong typing speed, and the ability to work in a fast-paced remote environment where urgency and responsiveness are critical.

Every effort has been made to ensure a complete job description. However, this document in no way implies that these responsibilities are the only duties you may be required to perform. The omission of specific duties does not exclude them from the position especially where the work is similar, related, or a logical assignment for the role.

Essential Job Functions

• Serve as coordination point between radiologists, clinical teams, customer support, and veterinary clinic partners
• Review submitted imaging cases for completeness, quality, and required information prior to radiologist interpretation, troubleshooting, and communicating as needed.
• Ensure cases meet operational turnaround time expectations including urgent and standard workflows
• Monitor incoming case queues to meet service-level expectations including consistent responsiveness in a fast-paced remote environment, support operational workflow coordination and case preparation processes
• Escalate workflow issues or delays to senior staff or leadership as appropriate
• Utilize internal systems including Salesforce, RIS System, Microsoft 365, and live chat tools to manage cases and communications
• Maintain detailed documentation of case activity and communications
• Teleradiology case management
• Troubleshoot platform and image issues regarding case submission, file transfer, and image quality
• Understanding triage for critical case submission
• Ability to solve problems in a self-directed setting demonstrating strong judgment including determination of when to escalate or seek clarification
• Maintain strict confidentiality of patient, client, and company information

Additional Responsibilities and Requirements

• Support team efforts to maintain service turnaround goals (1-hour priority cases and 24-hour standard cases)
• Participate in team training and operational improvement initiatives
• Participate in onboarding training and ongoing skill development
• Maintain reliable internet connectivity and remote work environment
• Additional duties in support of the organization.

Qualifications, Education, and Experience

• Associate’s degree required from AVMA accredited school Bachelor’s degree preferred
• Veterinary technician certifications or credentials LVT, CVT, RVT
• Minimum 3 years of veterinary clinical experience
• Experience with proper radiographic techniques is a must.
• Exposure to advanced imaging modalities (Ultrasound, CT, MRI) preferred.
• Working knowledge of anatomy, diagnostic imaging and veterinary medical terminology
• Typing speed of 60 words per minute or faster
• Strong attention to detail and ability to work under time-sensitive conditions
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Strong written and verbal communication skills
• Reliable internet bandwidth of 100–300 Mbps
• Alignment with Vets Choice Radiology’s core values.
• Must thrive in a dynamic fast paced remote environment and operate with a sense of urgency.

Cognitive and Physical Demands

• Managing demands with urgency and efficiency, working with tight deadlines, and regulatory compliance, potentially stressful environment. The Veterinary Clinical Liaison must employ effective stress management techniques to maintain well-being and productivity.
• Frequently sitting at a desk, utilizing, learning, and implementing software platforms. Requires ability to learn and use new software and systems, having intermediate knowledge of Microsoft Products.
• Work requires extended computer use and high-volume case processing
• Ability to review and interpret medical documentation and imaging submission details quickly, thoroughly, and accurately.
• Fast-paced environment requiring strong multitasking and prioritization skills
• Continuous written and digital communication with veterinary clinics and internal teams
• Remote work requiring sustained focus and independent workflow management

Working Conditions

• Fully remote position
• Computer-based work environment with high case volume
• VCR provides required computer equipment and monitors and partial reimbursement for internet service. Employees must maintain stable high-speed internet and a professional home office environment with minimal background noise to ensure effective communication and productivity.
• Workload may fluctuate based on clinical case volume and urgency

Reasonable Accommodations

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

Employment with Vets Choice Radiology is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, unless otherwise required by law. Nothing in this job description or any other Company document or communication shall be construed as creating a contract of employment or a guarantee of continued employment. The Company reserves the right to modify, interpret, or apply this job description as it sees fit, in accordance with business needs and applicable laws.

Vets Choice Radiology is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.